In addition to real-time individual and team dashboards, a series of standard reports are available to track and monitor different areas including demographics, trends in client cases, appointments and actions on cases.
A Tabular Reporting Wizard allows users to build additional reports around cases, clients, advisers and teams. Once created, new reports can be saved alongside existing reports and re-used at a later date.
The Advice Centre now records as part of its monthly case reporting the associated articles we create and publish on the website and the page views each one gets. It really demonstrates how effective timely information can be for our students who might otherwise struggle with an issue and not know where to go for help - Royal Holloway University London Students' Union Advice Centre