About Us

Empowering Student Organisations to Succeed

At Membership Solutions Limited (MSL), we provide an all-in-one platform for student life - bringing together all the tools your student organisation needs to thrive into one easy-to-use place.

The MSL System® helps student organisations manage memberships, boost engagement, and enrich the student experience worldwide.

Our Story

The MSL story starts in 2002, at Warwick University Student Union. STINSYS (As we were known then), released the first version of the Membership System, handling face to face membership sales at Warwick SU Freshers Fair. Followed by functionality for online ticket and membership sales in 2003, Door Entry in 2004 and electronic voting in 2005.

In 2005, STINSYS was rebranded to Membership Solutions Limited, and with it the start of a new chapter. We made The MSL System® available to student organisations across the UK, with three organisations placing their trust in us during that first year.

Today, MSL is the go-to partner for over 130 student organisations of every size and type across the UK, Ireland, Australia, Canada, New Zealand, and the UAE. Over 2.8 million higher education students across the world benefit from information and services powered by MSL technologies.

MSL By the Numbers

Years experience

Million HE students benefit from MSL across the world

Student Organisations use MSL

Million emails sent

Members of Clubs and Societies

Million tickets sold

Volunteering hours logged

Support cases managed

Million votes cast

Our Mission

We’re here to build and deliver a best-in-class digital student engagement platform. We do this by continually exploring new technologies, learning from wider industry trends, and working closely with the brilliant members of the MSL community.

Their insights shape our development roadmap so we can continually improve our services and give you the tools you need to achieve your goals.

Our Vision

We want any and every student in Higher and Further education to have an enriched, connected, and supported experience. By helping our clients build communities that are better engaged and more inclusive, we aim to make that vision a reality worldwide.

Our Values

Our values guide everything we do - from how we build our platform, to the way we support you.

Aim High

We have high expectations for ourselves and the way we enable our customers. We work hard, don’t rest on our laurels and continually innovate and improve.

Straightforward and Fair

We say how it is, do what we say we will and strive to be honest, just and fair. We are all in this together and work hard to be inclusive, approachable and supportive.

Partnership

We celebrate our uniqueness, but we believe there is a greater power in collaboration and teamwork. We work collectively to achieve amazing results.

Apply Our Knowledge

We respect and value the knowledge and skills we each bring to the business. We share our experience and use our knowledge to support and guide our customers on their MSL journey.

Make A Difference

We take ownership, focus on impact and add value. We take pride in how we help our customers achieve their goal.

Stay Curious

We are hungry to understand, learn and develop. We ask questions, actively listen and widen our perspective.

A People First Business

Student organisations are about people. And while we may be a software company, at our heart, we’re a people business too. We focus on ensuring that our partners (aka you) know there is someone who can help.

We are committed to providing an unrivalled customer service experience that supports clients at every stage of their MSL journey. MSL partners get access to

Expert support via email, phone, or live chat
A searchable Knowledge Base
Comprehensive training
A dedicated account manager
Free webinars and learning sessions

We’re not shy to say it. We think our customer service team is brilliant. We’re proud to consistently receive positive feedback on our support, demonstrating our commitment to delivering outstanding service.

We feel like we’re not just another cog in the machine – we get real, dedicated support.”- Zach Featherstone, Head of Student Voice and Campus Engagement, CUSU