Helping you help your students and manage your workload more efficiently

Student Case Manager

Helping you help your students and manage your workload more efficiently

A flexible case management platform provided by IIZUKA Software to manage your student enquiries about funding, debt and benefits, disability issues, immigration advice, accommodation, health and well-being. Have questions? Check out the FAQs sheet.

  • Data integrationIntegrate with University data or an existing database or allow your advice centre team to create a new database from their own interactions.
  • Multi-channel contactPromote multi-channel contact with your advice centre by email, telephone, mail and face to face for greater effectiveness without the paper trail.
  • Case recordingRecord the details of cases and define custom fields to control how case types are recorded. Link new cases to on-going work and to other client cases.
  • Workflow & TEMPLATESManual tasks such as follow-up reminders, letters, emails, appointment confirmation SMS can be templated to save time and reduce the chance for errors.
  • Privacy & securityISO: 27001 for Information Security Management Systems ensures data remains with authorised users and an audit log records all actions taken within the system.
  • ReportingStudent Case Manager incorporates a comprehensive reporting tool which is pre-loaded with multiple reports around cases, clients, advisors and teams.

"Student Case Manager not only helps us monitor student engagement and record the advice and support we provide in greater detail than ever before, but it also enables us to report on detailed statistics for the purpose of our annual impact report."

Julia Green, Advice and Support Centre Manager, University of Wolverhampton Students' Union (read more about the UWSU platform) 

  • Data capture fieldsDefine data capture fields and bespoke forms for every type of case. Record and monitor general enquiries without having to open/close a case record.
  • NUS NATIONAL CASEWORK REPORTNUS affiliated unions can contribute anonymised data to NCAR and benefit from the resulting analysis. MSL can assist with set up of data fields and export routines.
  • EMAIL & SMS communicationUpload letter and email templates and attach any type of communication to a case record. Opt in clients for automated SMS reminders to reduce errors and missed appointments.