BRIEFING: Managing demand for your Advice & Advocacy services

Cartoon illustration of three young adults talking together around a table.

11am - 11:30am

Wednesday 08 February 2023

Web briefing

This web tour of MSL Student Case Manager will show how using digital resources designed just for support services like yours, help meet the challenge of changing demand from your students and other advice service users.

What to expect from this session

This session - which will feature ideas and inspiration from the MSL community - will cover:

  • Providing students with access to the support they need through their preferred channels
  • Enabling advisors to quickly create cases, schedule follow up activities, easily update colleagues, and track their own workflow in one intuitive browser based dashboard
  • Giving managers secure access to monitor caseloads and time spent on cases, identify trends in enquiries and support resources needed, and review the team's performance with granular reporting.

See why students' organisations and their universities in the UK and Australia use MSL Student Case Manager to better support their students and to streamline their advisors' workflow and caseload.

Register to join this session

Register to join the web briefing and share ideas with advice and advocacy colleagues on 8th February at 11:00 (GMT).

If you cannot make this date and time, register anyway and we will send you the recording to watch later and share with colleagues.


While you're here, take a look at some of the amazing things members of the MSL community do with Student Case Manager supporting their students:

  • Royal Holloway University London SU advice service has transformed from using a shared, university-owned ticketing system, to driving a digital communications strategy, managing a 250% increase in cases and growing the team during a pandemic - the team there share insights from the 2021-22 year.
  • London Met Students' Union shares how it has developed wellbeing information plus campaigns and events organised to support students' mental health and wellbeing - watch the video briefing.
  • Knowledge Base 'how to' articles for Student Case Manager (MSL community content requires a log in).

Say hello!

We treat our clients like they're part of the family -- when we say you’ll have our full attention, we mean it.