BRIEFING: Managing demand for your Advice & Advocacy services

This web tour of MSL Student Case Manager showed how using digital resources designed just for support services like yours, help meet the challenge of changing demand from your students and other advice service users.

What to expect from this session

This session - which featured ideas and inspiration from the MSL community - covered:

• Providing students with access to the support they need through their preferred channels
• Enabling advisors to quickly create cases, schedule follow up activities, easily update colleagues, and track their own workflow in one intuitive browser based dashboard
• Giving managers secure access to monitor caseloads and time spent on cases, identify trends in enquiries and support resources needed, and review the team's performance with granular reporting.

See why students' organisations and their universities in the UK and Australia use MSL Student Case Manager to better support their students and to streamline their advisors' workflow and caseload.

Watch the recording

Resources

While you're here, take a look at some of the amazing things members of the MSL community do with Student Case Manager supporting their students:

• Royal Holloway University London SU advice service has transformed from using a shared, university-owned ticketing system, to driving a digital communications strategy, managing a 250% increase in cases and growing the team during a pandemic - the team there share insights from the 2021-22 year.
• London Met Students' Union shares how it has developed wellbeing information plus campaigns and events organised to support students' mental health and wellbeing - watch the video briefing.
• Knowledge Base 'how to' articles for Student Case Manager (MSL community content requires a log in).