noon - 12:30pm
Tuesday 01 March 2022
Web tour recording now available
This web tour of MSL Student Case Manager looked at some of the fully online resources that help Advice Centres like the one at Royal Holloway University London Students' Union (read the case study) meet the challenge of rapidly increasing demand from students.
An introduction to Student Case Manager web tour is also available at the end of this page.
Knowledge Base content (logged in access) provides more detailed information about the system and its set up.
- Students can access the support they need through their preferred channels even when advisors are working remotely.
- Advisors quickly create cases, schedule follow up activities, easily update colleagues, and track their own workflow in one intuitive browser based dashboard.
- Managers have secure access to monitor caseloads and time spent on cases, identify trends in enquiries and support resources needed, and review the team's performance with granular reporting available as standard.
See why students' organisations and their universities in the UK and Australia use MSL Student Case Manager to better support their students and to streamline their advisors' workflow and caseload.
Watch the tour recording now.
Watch the introduction to Student Case Manager web tour.