noon - 12:30pm
Wednesday 24 March 2021
Session recording now available to view
This web tour of MSL Student Case Manager looked at some of the fully online resources that help Advice Centres like the one at Royal Holloway University London Students' Union meet the challenge of rapidly increasing demand from students.
- Advisors quickly create cases using the integral MSL Data Look Up, schedule follow up activity, easily update colleagues and track their own workflow in one intuitive browser based dashboard.
- Managers have secure access to monitor case loads and time spent on cases, identify trends in enquiries and support resources needed and review the team's performance with granular reporting available as standard.
- Students can access the support they need through their preferred channels even when the advice team is working remotely.
See why students' organisations and their universities in the UK and Australia use MSL Student Case Manager to better support their students and to streamline their advisors' workflow and case load.
Watch the tour recording here: