3rd March 2016 - University of Wolverhampton Students’ Union (UWSU) has chosen to upgrade its advice centre’s software by moving to the Student Case Manager module from Membership Solutions Ltd (MSL). Student Case Manager – developed by Iizuka Software – is designed specifically to manage the diverse academic and welfare issues faced by many students in tertiary education and to streamline the workload of their advisors.
Following a quick implementation, University of Wolverhampton Students’ Union (UWSU) is now using MSL’s Student Case Manager platform in its student advice centre based on the City Campus. Their advisors now benefit from platform’s easy-to-use processes for logging and tracking issues around academic issues, including complaints, appeals and misconduct, welfare, funding, debt, benefits, disability, visas, accommodation, health and well-being. The Students’ Union also benefits from the comprehensive reporting tools for monitoring activity, trends and workflow.
Julia Green, Advice and Support Centre Manager at UWSU, explained their decision to use Student Case Manager: “Having previously worked with Iizuka Software systems, we felt that the integration with MSL (who already provide our website) could only improve the services we currently provide. Being such a large Widening Participation institution, students at the University of Wolverhampton have issues that are varied and often very complex. Student Case Manager not only helps us monitor student engagement and record the advice and support we provide in greater detail than ever before, but it also enables us to report on detailed statistics for the purpose of our annual impact report.”
Colin Watson, CEO of Membership Solutions Ltd: “Student Case Manager has been designed to provide truly holistic support for student organisations and their members. With the academic year well underway, we know that student advice centres become increasingly busy as their services are critical to so many students. We are delighted to see another large union has recognised the value of having a secure and dependable system in place to help manage their often heavy and always diverse workload.”