News Article

University of Wolverhampton Students’ Union chooses to provide support with MSL Student Case Manager

University of Wolverhampton Students' Union

3rd March 2016 - University of Wolverhampton Students’ Union (UWSU) has chosen to upgrade its advice centre’s software by moving to the Student Case Manager module from Membership Solutions Ltd (MSL). Student Case Manager – developed by Iizuka Software – is designed specifically to manage the diverse academic and welfare issues faced by many students in tertiary education and to streamline the workload of their advisors.

Example dashboard display for team workload in Student Case ManagerFollowing a quick implementation, University of Wolverhampton Students’ Union (UWSU) is now using MSL’s Student Case Manager platform in its student advice centre based on the City Campus. Their advisors now benefit from platform’s easy-to-use processes for logging and tracking issues around academic issues, including complaints, appeals and misconduct, welfare, funding, debt, benefits, disability, visas, accommodation, health and well-being. The Students’ Union also benefits from the comprehensive reporting tools for monitoring activity, trends and workflow. 

Julia Green, Advice and Support Centre Manager at UWSU, explained their decision to use Student Case Manager: “Having previously worked with Iizuka Software systems, we felt that the integration with MSL (who already provide our website) could only improve the services we currently provide.  Being such a large Widening Participation institution, students at the University of Wolverhampton have issues that are varied and often very complex. Student Case Manager not only helps us monitor student engagement and record the advice and support we provide in greater detail than ever before, but it also enables us to report on detailed statistics for the purpose of our annual impact report.”

Colin Watson, CEO of Membership Solutions Ltd: “Student Case Manager has been designed to provide truly holistic support for student organisations and their members. With the academic year well underway, we know that student advice centres become increasingly busy as their services are critical to so many students. We are delighted to see another large union has recognised the value of having a secure and dependable system in place to help manage their often heavy and always diverse workload.”
 

 

Recent Articles

CASE STUDY: Keele SU supports growing clubs & socs memberships with Student Group Finances

Mon 15 Jul 2019

Group of young women in a team

June 2019 - Since Keele Students' Union implemented MSL's Student Group Finances system in autumn 2018, over £315,000 worth of expenses and money requests has been processed completely online for over 100 events and activities, freeing up an estimated 10 hours per week of staff time.

 
MSL update - we welcome our new Chief Executive + new summer training schedule

Mon 01 Jul 2019

NUS Trade Show logo

2nd July 2019 - This month, we welcome Gary Bryant to the MSL team - he joins as our new Chief Executive and will be meeting many of you over the coming weeks and months. If you plan to be at this week's NUS Trade Show, you can meet Gary then as he will be in attendance on our stand B76.

 
University of Cumbria Students’ Union to support clubs and societies with Student Group Finances

Tue 18 Jun 2019

University of Cumbria Students' Union logo

18th June 2019 - The University of Cumbria Students’ Union will use MSL's Student Group Finances system to improve the support services provided to its clubs and societies. With a growing number of student-led groups the Union has recognised the need to streamline their finance processes for committees and so encourage more activities and participation. Student Group Finances will support this initiative by enabling finance requests to be quickly and easily carried out online.

 
 

News

?

Support

Need help? See our Knowledge Base