News Article

University of Wolverhampton Students’ Union chooses to provide support with MSL Student Case Manager

University of Wolverhampton Students' Union

3rd March 2016 - University of Wolverhampton Students’ Union (UWSU) has chosen to upgrade its advice centre’s software by moving to the Student Case Manager module from Membership Solutions Ltd (MSL). Student Case Manager – developed by Iizuka Software – is designed specifically to manage the diverse academic and welfare issues faced by many students in tertiary education and to streamline the workload of their advisors.

Example dashboard display for team workload in Student Case ManagerFollowing a quick implementation, University of Wolverhampton Students’ Union (UWSU) is now using MSL’s Student Case Manager platform in its student advice centre based on the City Campus. Their advisors now benefit from platform’s easy-to-use processes for logging and tracking issues around academic issues, including complaints, appeals and misconduct, welfare, funding, debt, benefits, disability, visas, accommodation, health and well-being. The Students’ Union also benefits from the comprehensive reporting tools for monitoring activity, trends and workflow. 

Julia Green, Advice and Support Centre Manager at UWSU, explained their decision to use Student Case Manager: “Having previously worked with Iizuka Software systems, we felt that the integration with MSL (who already provide our website) could only improve the services we currently provide.  Being such a large Widening Participation institution, students at the University of Wolverhampton have issues that are varied and often very complex. Student Case Manager not only helps us monitor student engagement and record the advice and support we provide in greater detail than ever before, but it also enables us to report on detailed statistics for the purpose of our annual impact report.”

Colin Watson, CEO of Membership Solutions Ltd: “Student Case Manager has been designed to provide truly holistic support for student organisations and their members. With the academic year well underway, we know that student advice centres become increasingly busy as their services are critical to so many students. We are delighted to see another large union has recognised the value of having a secure and dependable system in place to help manage their often heavy and always diverse workload.”
 

 

Recent Articles

MSL update: digital strategy case study, training and our new development blog

Wed 18 Sep 2019

Image of Gary Bryant, MSL Chief Exective

18th September 2019 - New MSL Chief Executive, Gary Bryant, introduces this issue of our news update which includes: an insight into the digital transformation of long-standing MSL member, Harper Adams SU; the first in our new blog development blog series; and topical training and support ideas to see you and your team into the next academic year!

 
BLOG: How MSL is making life easier for your staff and students

Wed 18 Sep 2019

A schematic showing different data processes

18th September 2019 - Read about the schedule of work MSL is embarking on which will result in a consistent user experience across the entire MSL System.

 
BLOG: 3 things MSL is doing to future-proof the MSL System

Fri 06 Sep 2019

Cartoon image of data sources collated into one database

6th September 2019 - We’re sure you appreciate the role data plays within the MSL System; you work with data every day and it drives every decision made in your organisation. But just in case you were in any doubt, data also underpins everything that the MSL System does for you. Read about one of the most important projects in MSL's history and the benefits it will bring...

 
 

News

?

Support

Need help? See our Knowledge Base