University of Wolverhampton Students’ Union chooses to provide support with MSL Student Case Manager

University of Wolverhampton Students' Union

3rd March 2016 - University of Wolverhampton Students’ Union (UWSU) has chosen to upgrade its advice centre’s software by moving to the Student Case Manager module from Membership Solutions Ltd (MSL). Student Case Manager – developed by Iizuka Software – is designed specifically to manage the diverse academic and welfare issues faced by many students in tertiary education and to streamline the workload of their advisors.

Example dashboard display for team workload in Student Case ManagerFollowing a quick implementation, University of Wolverhampton Students’ Union (UWSU) is now using MSL’s Student Case Manager platform in its student advice centre based on the City Campus. Their advisors now benefit from platform’s easy-to-use processes for logging and tracking issues around academic issues, including complaints, appeals and misconduct, welfare, funding, debt, benefits, disability, visas, accommodation, health and well-being. The Students’ Union also benefits from the comprehensive reporting tools for monitoring activity, trends and workflow. 

Julia Green, Advice and Support Centre Manager at UWSU, explained their decision to use Student Case Manager: “Having previously worked with Iizuka Software systems, we felt that the integration with MSL (who already provide our website) could only improve the services we currently provide.  Being such a large Widening Participation institution, students at the University of Wolverhampton have issues that are varied and often very complex. Student Case Manager not only helps us monitor student engagement and record the advice and support we provide in greater detail than ever before, but it also enables us to report on detailed statistics for the purpose of our annual impact report.”

Colin Watson, CEO of Membership Solutions Ltd: “Student Case Manager has been designed to provide truly holistic support for student organisations and their members. With the academic year well underway, we know that student advice centres become increasingly busy as their services are critical to so many students. We are delighted to see another large union has recognised the value of having a secure and dependable system in place to help manage their often heavy and always diverse workload.”
 

 

Recent articles

Are you ready for Freshers?

Thu 31 Aug 2017

Freshers banner

24th August 2018 - Still got loads to do for Freshers' Week?  Need some tips and advice? Look no further than our Freshers' Top Tips infographic.  Your very own cut out and keep 10 step plan.

 
Maynooth Students’ Union chooses a new student engagement platform from MSL

Tue 31 Jul 2018

Maynooth Students' Union logo

31st July 2018 - Maynooth Students’ Union is to implement the MSL System with dual language support, online elections and the StudentLink App system to support their ethos of an inclusive student experience across campus. The solution also includes a new website, student voice resources, clubs and societies tools and ecommerce facilities. Maynooth SU joins four other Students’ Unions in the Irish Republic using the MSL System for their digital membership management.

 
Leicester Students’ Union moves to MSL System to support student engagement plans

Mon 11 Jun 2018

Leicester Students' Union logo

11th June 2018 - University of Leicester Students’ Union has chosen to move their digital engagement activities to the MSL System, implementing a solution which incorporates core membership management features including website, online elections, a volunteering platform, student group finances tools and the MSL App, StudentLink.

 
 

Related Articles

Aston University supports three advice services with MSL Student Case Manager

Fri 13 Apr 2018

Aston University Logo

13th April 2018 - Aston University has chosen to update their advice services software with Student Case Manager from Membership Solutions Ltd. The new solution will be implemented within The Hub advice service, Counselling Service and Critical Incidents team, providing options for support to 16,000+ students.

 
Easter news, offers and ideas for the summer

Thu 30 Mar 2017

Image of Easter daffodils

April 2017 - British Summer Time has arrived and that can only mean one thing.... you're planning for results day and all the things you need to have ready to showcase what a great student experience looks like.  We have tips and offers to get your website looking its best and another of our popular web briefings lined up to get your team raring to go.

 
Bangor Students’ Union selects The MSL System for comprehensive membership support

Fri 27 May 2016

Bangor Students' Union logo

27th May 2016 - Bangor Students’ Union has chosen to work with MSL on the provision of a range of digital resources needed to support their student members across all their engagement activities, including elections, volunteering and student advice services.