Student Case Manager

Simplify Case Handling with Efficiency and Transparency 

Providing students with a strong support network and making them feel valued are essential for enhancing their university experience. But without a proper case management solution, it’s all too easy for things to slip: disorganised processes, clogged inboxes, frustrated teams – and worst of all, missed students.  

Supporting students shouldn’t feel chaotic. A clear, centralised system transforms case handling, helping you deliver consistent, high-quality support where it matters most.  

The MSL Student Case Manager (SCM) module delivers a flexible and powerful case management platform that seamlessly integrates with MSL student data. Student Case Manager can be used as a secure, standalone facility or implemented as part of a complete MSL solution for managing all student interactions with your advice and advocacy services. 

From submission to resolution, the platform ensures students feel supported while staff gain tools to work smarter. By simplifying workflows and automating key steps, your team can focus on what truly matters: delivering the best possible support to students. 

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Some of Our Great Student Case Manager Clients 

 


 

We knew MSL Student Case Manager had been developed for the student advice sector and that it would help us manage our case work and of course benefit the growing number of students needing our support.- Royal Holloway University London Students' Union

Read the Royal Holloway University London Students' Union case study

 

A Smarter Approach to Case Management

Benefits For Students:

The platform provides a confidential and user-friendly way to submit cases, select relevant case types – whether academic, wellbeing, misconduct, or general support – and track progress in real time. Automated notifications keep them updated, while secure communication with case handlers ensures they receive the right support when they need it.   

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Benefits For Staff:

A centralised dashboard makes it easy to manage all cases efficiently. Assigning cases to the right team members ensures quicker resolutions, while categorisation by type, urgency, and status keeps workflows organised.  

Communications are handled directly through the platform rather than a shared inbox, reducing clutter and significantly lowering the risk of missed messages or overlooked students.  

Automated updates eliminate the need for manual follow-ups, and a clear audit trail with time-stamped records ensuring accountability. With built-in reporting tools, teams can identify trends, track outcomes, and continuously improve the student experience.  

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Great Features of MSL’s Student Case Manager  

MSL’s Student Case Manager includes powerful features designed to streamline workflows, improve communication, and enhance student support services. 

Student Case Management: Securely handle academic, wellbeing, misconduct, and general support cases
all in one system.
Website Integration: Seamlessly embed the case management platform into your website, so students can access support without ever leaving your site.
Online Resources: Give students easy access to up-to-date advice and support materials anytime, anywhere – all hosted in one centralised hub.
Email and SMS Messaging: Communicate directly via email and SMS
within the system.
Email Templates: Standardise responses and improve efficiency
with customisable templates.
Automated Messaging: Keep students
and staff informed with automated updates and notifications.
Customisable Workflows: Automate tasks and reminders to enhance
smooth case progression.
Privacy and Security: Ensure GDPR compliance with role-based access and secure data storage.
Office 365 Integration: Sync appointments with Outlook and streamline
email communication.
Analytics, Reporting and Dashboards: Access real-time dashboards and a comprehensive suite of pre-loaded reports covering case types, statuses, demographics, adviser activity, appointments, referrals, and more. Generate custom reports using any data fields to gain the insights you need and drive service improvements.

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Customised to Fit Your Needs 

Every organisation is unique, and MSL’s Student Case Manager is designed to adapt to your specific requirements. Whether you’re part of a student union, university, or college, the platform provides the flexibility you need to manage cases effectively.  

Seamlessly integrate it into your existing MSL System® or use it as a standalone solution. Advanced security features, including role-based access and GDPR compliance, protects sensitive information, ensuring confidentiality and trust. As your organisation grows, the platform scales with you, providing a long-term solution for case management.  

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Why Choose MSL?  

With MSL, you’re not just getting a system – you’re investing in a smarter, more efficient way to support students. Our platform is intuitive and easy to use, ensuring both students and staff can navigate it with confidence. By streamlining workflows and automating key processes, case resolutions are faster, reducing delays and frustrations. Plus, with strong data security measures in place, you can be sure that all case information remains confidential.  

Best of all, there are no hidden costs! Support as many students as you need without worrying about price rises.  

Ready to Transform
Student Case Management?

Providing the best possible support starts with an efficient system. MSL’s Student Case Manager ensures smoother case handling, builds trust, and improves student satisfaction. Empower your organisation with a solution that makes a real difference.  

Get in touch today!

 

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We treat our clients like they're part of the family -- when we say you’ll have our full attention, we mean it.