Students’ Unions choose to provide welfare support services with MSL Student Case Manager

Student advisor using MSL Student Case Manager

13th August 2015 - The new Student Case Manager module from Membership Solutions Ltd (MSL) is proving popular with students’ unions who run advice centres to support their student members. The new facility – developed with case management experts, Iizuka Software – is designed specifically to manage the diverse welfare issues faced by many students in tertiary education and to streamline the workload of their advisors.

MSL has added Student Case Manager to its modular membership management system to answer the demand for a simple-to-use platform that removes the need for paperwork and manual processes in busy student advice centres. Student Case Manager allows advisors to quickly log and track issues around welfare, funding, debt, benefits, disability, visas, accommodation, health and well-being and provides comprehensive reporting tools for managers to monitor activity, trends and workflow.

Unions who have already made the move to Student Case Manager include Keele University Students' Union, Anglia Ruskin Students' Union, Christ Church Students' Union and the Students' Association of the University of the West of Scotland.

Starting with the robust Case Manager solution from Iizuka, Student Case Manager can work as a standalone solution or be integrated with existing data feeds. It provides a set of tools ready to use from day one either in the advice centre environment or an informal ‘virtual’ advisor network. However, bespoke requirements based on email and text messaging templates, data capture fields, terminology, services provided and report delivery are easy to set up and create a tailored platform for each students’ union.  

David Devlin, Membership Development Manager at the Students' Association University of the West of Scotland (SAUWS), commented: “SAUWS wanted a case management system that was functional, affordable and linked into our existing student data. From researching other systems out there, generally we could only get two out of the three conditions to be met. The MSL Case Manager was the only one that gave us everything that we needed.”

Colin Watson, CEO of Membership Solutions Ltd, added “Student Case Manager is an important addition to the MSL offering as it allows students’ unions to provide truly holistic support to their members. It has already proven to be a popular choice for a number of our students’ union clients and we look forward to working with more in the months to come as their advice centres become a focus of activity in the new academic year.”

Comments

No comments have been made. Please log in to comment.
 

Recent articles

Aston University supports three advice services with MSL Student Case Manager

Fri 13 Apr 2018

Aston University Logo

13th April 2018 - Aston University has chosen to update their advice services software with Student Case Manager from Membership Solutions Ltd. The new solution will be implemented within The Hub advice service, Counselling Service and Critical Incidents team, providing options for support to 16,000+ students.

 
University of Suffolk Students’ Union plans growth around a new digital engagement platform from

Wed 11 Apr 2018

University of Suffolk Students' Union logo

11th April 2018 - The University of Suffolk Students’ Union is working with Membership Solutions Ltd on a new membership management system to support their student engagement objectives and the university’s growth plans. The solution will comprise a new website, mobile app, online elections, clubs and societies resources and student voice facilities.

 
Chester Students’ Union works with MSL on new membership management system

Fri 06 Apr 2018

Chester Students' Union logo

6th April 2018 - Chester Students’ Union has implemented the MSL System which provides its website, online elections facility, advice and advocacy management system. The new membership management system supports over 17,000 students on the university’s Warrington and Chester campuses with digital engagement, clubs and societies tools, messaging, community and feedback resources.

 
 

Related Articles

Aston University supports three advice services with MSL Student Case Manager

Fri 13 Apr 2018

Aston University Logo

13th April 2018 - Aston University has chosen to update their advice services software with Student Case Manager from Membership Solutions Ltd. The new solution will be implemented within The Hub advice service, Counselling Service and Critical Incidents team, providing options for support to 16,000+ students.

 
Top Tips for a Fantastic Freshers' Week

Tue 30 Aug 2016

Freshers' Week Top Tips banner image

Still got loads to do for Freshers' Week? Need some tips and advice? Look no further than our Freshers' Top Tips infographic. Your very own cut out and keep 10 step plan.

 
Updates, training and news from the MSL User Group

Thu 11 Aug 2016

Newsletter text image

August 2016 - Summer may mean holidays to anyone who doesn't work in students' unions but to the MSL team and all of you out there getting ready for the new term and Freshers, we know the summer months are a time to put new ideas in place, refresh websites and get excited about bigger and better participation projects.