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MSL November Newsletter 2013

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Membership Solutions Ltd
The MSL November 2013 Newsletter

Welcome to our November Newsletter to catch you up on news gone by and new things to look out for. Plus a big welcome to our new clients who have joined us over the summer.

Here's what is in the November Newsletter:
System Developments
IP Address changes
Sage Pay tokens
MSL Team
Support Reminder

Kind regards,
The MSL Team


System Developments

Here's a few things we've been working on...these updates are imminent.

Have a look at the latest Release Notes, with many new features and bug fixes. If your site hasn't already been updated it will be during the next 7 days. Thank you to all our clients who have contributed in sharing areas for improvement.

Here are some highlights:

Price Adjustment at Point of Sale / Cash Postings

A button for changing the price of a Product/Membership Product/Ticket at the point of sale on the MSL Till Software. Handy for those one off discounts or Cash Postings for regular payments of arbitary values. This is enabled on the Tills individually on the POS Admin set up area found on the Home page of the Admin Website (bluescreens). Please contact us if you would like assistance setting this up for your MSL Till system.

Checkout pages on the website updated

When a delivery option is chosen, the delivery address must be entered before the options available appear. The Billing and Delivery address can be updated separately and saved for future purchases. (See also the new Sage Pay options for saved card details later in this newsletter)

Hide posts "not eligible for" within an Election

Option to hide the posts that a user is not eligible to stand/vote for, for example course rep elections. This is very useful if you have multiple posts with multiple requirements within an Election. It is friendlier and easier to navigate for the user.


IP Address switch

You may recall earlier on in the year we migrated your sites to new servers with dedicated firewalls. The transition is now complete and we will contact your Union individually to supply you with the new IP address and information on how you can make this switch. We would like to complete this by the end of this term, your assistance is appreciated.


Training - Elections - Monday 11th November for new users

For more information and bookings click here.

Have a read of our new Elections guide with up to date information on the Module.

If you're interested in the next Back to Basics sessions please email MSL Support with the Names and Job Titles of those interested.


Sage Pay Tokens

We now support Sage Pay's token system, which enables secure storage of card details at Sage Pay. If the customer opts to store their details, on subsequent transactions they won't need to re-enter their card number, expiry date etc - just their 3 digit security code (and 3DSecure info where enabled). Contact us for more details.


MSL Team

We would like to welcome Kaylee Cox to the MSL Team as Customer Care and Sales Coordinator. Kaylee is already a valuable member of the Support Team having started back in July when we welcomed many of our new clients getting ready for the new academic year.

We would also like to thank Indy Sanghera for his work on the Support Team over the summer and wish him all the best going back to his term-time job at Warwick SU!


Support Reminder

Just a reminder to please always email in to our support address ( even if you're planning to give us a call - it really helps us to have as much information as possible, such as screenshots and details of what steps you have taken so far. Also, we track all emails and keep records of correspondence, so a phonecall will usually lead to a case being generated in our system anyway.

If you would like an overview of the current cases that are Active or Waiting for Information for your Union (including cases that have been sent by other members of your team) please contact us.

If you've got an urgent issue, please use the main support number - 024 7657 2800.

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Membership Solutions Ltd.
Union North Building
University of Warwick
Gibbet Hill Road

Copyright © 2013 Membership Solutions Ltd. All rights reserved.



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