MSL support includes unlimited telephone support, training sessions, a comprehensive Knowledge Base and our expert in-house helpdesk

Client service & support

MSL support includes unlimited telephone support, training sessions, a comprehensive Knowledge Base and our expert in-house helpdesk

From implementation and design work to day-to-day support requests, our transparent processes will keep you fully informed at every stage of your project.

  • Project implementationBefore we commence implementation, we will agree a project brief and installation timeline with you. Implementation is straightforward and can be completed in a relatively short period of time.
  • Site designDesign of your site can either be done by your team, our web designers or a combination depending on the skills you have within your organisation. As part of the implementation process we provide all necessary face-to-face user training as well as online manuals.
  • Development sitesWe understand that you will already have a live site that your students use on a daily basis, so we provide a development site to add content, functions and thoroughly test before you launch your new site.

What did MSL's clients achieve last year? Stats from our student organisations

 

 

 

 

"It was amazing to get some training on Friday and I have received very positive feedback about it! Emma was a great coach and she worked at our pace but also kept to the schedule and everyone thoroughly enjoyed themselves."

Jessie Gordon, Marketing & Communications Manager, Aberdeen University Student Association

  • Multiple live sitesIf you need unique sites for special events, your elections or distinct language variations, we can provide additional URLs to simplify the management of these sites. They are all linked to the same content management system so that content can be shared if needed and administration is kept in one place.
  • Customisation As the MSL team builds and maintains all of our own products, we can respond quickly to requests for customisation and one-off projects.
  • On-going supportAll clients benefit from unlimited telephone and email support from our expert in-house helpdesk team. We host regular web briefings, user events and training sessions and the MyMSL area provides clients with regular updates on new system developments, features, news from the MSL community and details of forthcoming online and on-site training opportunities to ensure you get the most from your MSL System. "I attended the webinar on "Idea Lists" a few weeks ago, it was really great. We set up "Change Something" two weeks ago and we've had an incredible engagement so far." Ollie Kasper, Student Engagement and Welfare Manager at Bath Spa University Students' Union